Concierge Security Guards
Concierge security guarding is a service that takes trained security personnel with the right character traits and introduces additional training in guest and visitor assistance and emergency crisis management skills. These specialist officers quickly become an important asset in a variety of scenarios, including:
- Hotels and leisure resorts
- Consulates and embassies
- Corporate office buildings
- Luxury apartment complexes
- Banking and financial institutions
- Colleges, universities and student accommodation
Concierge security guards are elite personnel carefully selected to ensure that they have the traits and characteristics to manage a role that is a responsible managerial position.
Alongside managing all aspects of security and visitor assistance, they are capable of assuming responsibility for coordinating general emergency response, dealing with medical emergencies, fire evacuations, terrorist threats, and any other incidents that crop up.
Key Responsibilities
- Implement and oversee emergency protocols and procedures to ensure safety and compliance.
- Greet and welcome visitors and guests in a professional and friendly manner.
- Provide accurate information and answer enquiries to assist visitors and staff.
- Control access to premises by verifying authorisation and credentials.
- Monitor the premises to detect and address any suspicious activity.
- Identify and assess potential security threats to prevent risks.
- Respond promptly to security incidents and emergencies to maintain safety.
- Conduct regular security patrols and checks to ensure a secure environment.
- Administer basic first aid to visitors and staff when necessary.
- Respond to medical emergencies and accidents with appropriate actions.
- Coordinate with emergency services (e.g., police, fire, medical) as required.
- Liaise and report internally and externally to maintain effective communication and documentation.
- Manage and coordinate onsite security personnel
Concierge Security Sectors
Hotel and Leisure Concierge Security
At Titan Security Europe, we understand that safety and customer service are important to running a hotel and preserving its image. Our concierge security professionals help protect your hotel by providing a safe and secure environment for your guests and employees and enhance your reputation by providing excellent guest assistance to keep those positive reviews coming.
Corporate Concierge Security Guards
Ideal for shared workspaces, corporate offices, financial institutions, and government facilities, a concierge security guard in the foyer ensures that only authorised individuals gain access to the building and that no unauthorised items are removed. They verify ID, conduct baggage inspections, and monitor entry and exit points. They also assist visitors with information and guidance and address any emergencies for a safe and welcoming workplace
Residential Concierge Security Guards
High-end residential complexes frequently employ concierge security guards who are stationed in the lobby. Their primary role is to safeguard the property, ensure the safety of residents, and maintain privacy around the clock. In addition to security duties, they provide support to residents, such as offering guidance, managing keyholding services, and assisting with general requests.
Titan: a full-service security company
Beyond our specialist concierge security guard team, we are a full-service company that can offer a one-stop resource for all your security needs. Gone are the complicated days when it was necessary to engage with multiple contractors to get the right level of security. We offer the complete security package including:
- Locally recruited and managed security guards licenced to work in your location wherever you are in Europe
- Sales, rental and installation of physical security measures like security booths, lights, fencing barriers and gates
- Security technology installation and remote monitoring services
- Full risk assessment and security planning services
Secure Online Enquiry Form
Call us or send a message and put your concierge security questions to an expert or request a free security consultation.
Concierge Security Case Studies
Refugee Hotel Accommodation
The Client
The government contracted a major hotel chain operator to provide temporary accommodation to refugees seeking asylum,
Due to this nature, the hotel chain felt they needed tighter security than normal. As we have worked with this client in the past, they reached out to us at Titan Security Europe for help.
What We Did
After a discussion with the client, we established that their main concerns were:
- The security of the building.
- The safety of the refugees
- The potential for outbreaks of violence within the hotel.
As a result, we offered concierge security services to this chain, which they accepted.
- We placed one of our concierge security guards at each hotel.
- These guards ensured that only those registered to be housed at the hotel entered and were within.
- The guards also patrolled the perimeter of the hotel to ensure there were no loiterers who could pose a threat.
- The guards were ready to de-escalate any conflict as necessary.
The Outcome
This job went very well, and the client was happy with the services provided. We hope to work with them again in the future.
University Accommodation in Iceland
The Problem
A university accommodation block in Iceland had been experiencing issues with unauthorised persons entering the building, violence against students and staff, and theft from rooms. They approached Titan Security Europe for help.
The Solution
First, we worked with them to improve their access control measures. To enter the building, students had to carry a keycard or provide a five-digit code that was changed daily. We also placed some of our concierge security guards on the desk in the lobby. This meant that the students still had the benefit of a reception service, but that the guards could also monitor wider security.
The Outcome
Between the implementation of superior access control features and guards actively guarding the residence, the university soon saw a large drop in the issues it had been experiencing in this accommodation block. We now provide the same to each of the university’s accommodations and will continue to do so.
Travelodge Concierge Security
Through 2017 and into 2018, we provided hotel concierge security across the south of the UK to the Travelodge hotel chain.
In some hotels, such as Brighton, during peak times in the summer and when events such as Pride were in progress, there were requirements at both town centre sites and out-of-town sites to provide two concierge door supervisors with SIA Door Supervisor licences due to alcohol being served on site.
This involved being the first point of contact and providing friendly reassurance and assistance to customers. The role also required a door supervisor to patrol internally and externally to ensure guests were kept safe.
The role of concierge in hotels will sometimes involve a degree of training to handle such situations that can arise with unwanted guests coming into the hotel.
The weekend supply of officers to the hotels was key in preventing crime and disorder as well as reassuring customers of a good night’s sleep in a town centre location.
Many of the hotels in town centre locations were experiencing issues with anti-social behaviour spilling out from local bars and clubs and attempts at unauthorised access.
One site in Plymouth was a particular flash point at the time due to the hotel sharing its stairway with a nightclub. This presented some issues at the weekends, which a previous security supplier had not been able to resolve
We looked at the positioning of the guards and the frequency of the patrols, particularly with fire exits linked to adjacent shared access.
Communication was also a key factor, and we established communication with all neighbouring clubs. By liaising with them, we were able to neutralise this issue and subsequently saw a complete reduction in revellers ending up in the stairwell.
The manager of this site was pleased with the work we did in securing the hotel and staff working on site.