Travelodge Concierge Security
Through 2017 and into 2018, we provided hotel concierge security across the south of the UK to the Travelodge hotel chain.
In some hotels, such as Brighton, during peak times in the summer and when events such as Pride were in progress, there were requirements at both town centre sites and out-of-town sites to provide two concierge door supervisors with SIA Door Supervisor licences due to alcohol being served on site.
This involved being the first point of contact and providing friendly reassurance and assistance to customers. The role also required a door supervisor to patrol internally and externally to ensure guests were kept safe.
The role of concierge in hotels will sometimes involve a degree of training to handle such situations that can arise with unwanted guests coming into the hotel.
The weekend supply of officers to the hotels was key in preventing crime and disorder as well as reassuring customers of a good night’s sleep in a town centre location.
Many of the hotels in town centre locations were experiencing issues with anti-social behaviour spilling out from local bars and clubs and attempts at unauthorised access.
One site in Plymouth was a particular flash point at the time due to the hotel sharing its stairway with a nightclub. This presented some issues at the weekends, which a previous security supplier had not been able to resolve
We looked at the positioning of the guards and the frequency of the patrols, particularly with fire exits linked to adjacent shared access.
Communication was also a key factor, and we established communication with all neighbouring clubs. By liaising with them, we were able to neutralise this issue and subsequently saw a complete reduction in revellers ending up in the stairwell.
The manager of this site was pleased with the work we did in securing the hotel and staff working on site.